Q.

Match the items of List-I with those in List-II and select the correct code for the Answer:

List-I				List-II
a. Everitt M. Rogers			a. Service Quality Model
b. JD Power						b. Three types of marketing for services
c. Parasuraman, Zeithaml and Berry	c. Quality rating of automobiles
d. Gronroos						d. Diffusion of innovation