Indian Railways has integrated railway helpline number 139 for quick grievance redressal of passengers during train journey. As the new helpline will take over all the existing helpline numbers (except 182), it will be easy for the passengers to remember the number and connect with Railways for all their needs during travel.
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The helpline can be used for general complaints, accidents and safety, SMS complaints, cleaning in coach, vigilance and catering services. It will be available in 12 languages with Interactive Voice Response System (IVRS). There is no need of a smart phone to call on 139 as it will provide easy access to all mobile users.