The ‘Aarogy Setu Interactive Voice Response System’ has been implemented to include citizens with feature phones and landline connections under the ambit of the ‘Aarogya Setu’ mobile application.
The ‘Aarogy Setu Interactive Voice Response System (IVRS)’ is a toll-free service, available across the country, wherein citizens can give a missed call to the number ‘1921’ and they will get a call back requesting for inputs regarding their health.
Aarogya Setu IVRS is a toll-free service. The citizens are asked to give a missed call to the number 1921 and they will get a call back requesting for inputs regarding their health.
The questions asked will be aligned with the Aarogya Setu App, and based on the responses given, citizens will also get an SMS indicating their health status and also will get further alerts for their health moving forward.
So far, the service is implemented in 11 regional languages similar to the mobile application.
The input provided by the user or citizen will be made part of the Aarogya Setu database. The information will be processed to send alerts to the citizen on the action to be taken to ensure their safety.
