National Payment Corporation of India has launched an artificial intelligence (AI) based chatbot, PAi, to create awareness around its products like FASTag, RuPay, UPI, AePS on a real time basis. This is yet another NPCI’s initiative to improve digital financial inclusion in India.
The AI virtual assistant, PAi is available round the clock helping users with access to accurate information on NPCI products.
Customers can ask their queries in English and Hindi, via text or voice on the websites of NPCI, RuPay, and UPI Chalega.
Through PAi, users get verified automated responses to their queries on all NPCI’s products. PAi would also be accessible to global RuPay Cardholders as well.
PAi is developed by Bengaluru based startup CoRover Private Limited whose AI/ML powered NLP chatbot technology has been accessed by 20 Crore+ consumers.
To help increase the adoption of digital payments among Indian citizens, PAi will soon be available in several regional languages of India.