Delhi government launched ‘faceless’ transport services

The Delhi government recently launched an ambitious “faceless” initiative by locking down four Regional Transport Offices (RTO), the one-stop destination for all transport department services ranging from driving licences to transfer of ownership of vehicles.

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The RTO offices, where crucial transport-related services are offered, had over the years turned into dens of corruption as the nexus of middlemen and officials covered everything, ranging from issuance of learner’s licenses to change of address in registration certificates (RC).

The “faceless services” scheme seeks to eliminate any scope of corruption by ending the need for people to visit the RTOs.

Aadhaar-based verification will be relied upon in dispensing the services online. A separate provision for those not having or willing to share their Aadhaar details has also been kept.

Upon entering the Aadhaar number, an OTP will be sent to the Aadhaar-linked mobile number of the applicant. The verification of the documents will be done automatically as the application developed by the government will draw details from the central Aadhaar database.

There will be separate provisions for making payments and making digital signatures. In case of learner’s license, e-licenses will be issued instantly after taking the test online.