Union Minister of Health & Family Welfare, Dr. Harsh Vardhan launched the COVID India Seva on 21 April. The interactive platform aims to establish a direct channel of communication with millions of Indians amid the pandemic.
Highlights:
♦ The initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic.
♦ Through this platform, people can pose queries @CovidIndiaSeva and get them responded to in almost real-time.
♦ @CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution.
♦ Everyone can benefit from the responses received around common queries because of its transparency. It is important to note that the Ministry will respond to broader queries and public health information. This does not require the public to share personal contact details or health record details.
