Indian Army launches single window facility ‘Veerangana Sewa Kendra’ : Indian Army has launched a single window facility named Veerangana Sewa Kendra (VSK) for welfare and grievances redressal of Veer Naris. The Indian Army has launched this facility with a motto of “Taking Care of Our Own, No Matter What”.
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Veerangana Sewa Kendra (VSK) will be available as a service to the Indian Army Veterans Portal www.indianarmyveterans.gov.in. The system caters for registering grievances with tracking, monitoring and regular feedback to the applicant. Veernaris / Next of Kin will have multiple means for approaching the VSK through telephone, SMS, WhatsApp, Post, e-mail and walk-ins to seek assistance. Stakeholders can monitor the status of grievances through a Customer Relationship Management (CRM) software and the applicant will receive regular status updates through SMS and email.
The project leverages digital technology in the seamless coupling of various stakeholders i.e. Record Offices, Officers Record Office, ECHS, AWWA, Canteen Services Directorate, Colonels Veteran, Liaison Officers at PCDA (O) and PCDA (P) on a common digital platform. Non-military stakeholders like Rashtriya Sainik Board (RSB), Kendriya Sainik Board (KSB) & Zilla Sainik Board (ZSB) are being linked through e-mail.
The project was inaugurated by President Army Wives Welfare Association (AWWA) on 10 November 2022 at the premises of the Directorate of Indian Army Veterans (DIAV) premises located at Delhi Cantt.