Indian Railways Launches WhatsApp Food Delivery Facility ‘Zoop’

Indian Railways Launches WhatsApp Food Delivery Facility ‘Zoop’: Passengers traveling in Indian Railways can now order food online through WhatsApp while undertaking a journey by using their PNR number. This comes as a step further towards making e-catering services more customer-centric in Indian Railways. The Indian Railways recently launched WhatsApp Communication to allow train passengers to place food orders through online caterers.

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Indian Railways Launches WhatsApp Food Delivery Facility ‘Zoop’- Key Points

• The Indian Railways initially planned a two-stage implementation of e-catering services through WhatsApp Communication.
• The consumer purchasing an e-ticket will receive a message from the business WhatsApp number encouraging them to choose e-catering services by visiting the website www.ecatering.irctc.co.in.
• The customers will be able to book meals of their choice with this option from the restaurant of their choice available at stations enroute directly through the e-catering website of IRCTC.
• The customers may or may not need to download the app.
• The next phase of the service will enable the customer’s WhatsApp number to function as an interactive, two-way communication platform. An AI power chatbot will handle all queries about e-catering services for the passengers and will also book meals for them.
• WhatsApp Communication gas has been implemented for e-catering services on selected trains based on customer feedback and suggestions.
• Approximately 50,000 meals are served in a day to customers through IRCTC e-catering services enabled through its website.