India’s first AU bank to provide 24×7 video banking service.: AU Small Finance Bank Limited (AU Bank), has become the first financial services provider in India to launch a 24×7 live video banking service in August 2023.
Aims: To provide a virtual platform where customers can communicate with a video banker in real time via video calls, like video conferencing.
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Objectives: To extend the reach of banking services to areas with limited infrastructure and resources, offering a convenient and personalized banking experience.
Breaking Ground in Customer-Centric Services
AU Small Finance Bank has etched its name in history as the first financial services provider in India to present a 24×7 live video banking solution. Through this cutting-edge platform, customers gain unparalleled access to live video interactions with dedicated bankers at any hour, on any day. This leap in technology empowers not only tech-savvy millennials but also newcomers to banking, busy professionals, and senior citizens, delivering a personalized and hassle-free banking experience.
