Karnataka launched Apthamitra helpline and app to fight against coronavirus

The Karnataka government has launched “Apthamitra” helpline with an exclusive toll free number and a mobile app, aimed at providing required medical advice and guidance for those in need.

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Key-Points

The system and website are owned by Health and Family Welfare Department and State Disaster Management Authority. The system functions under the aegis of NASSCOM, Bengaluru. Also, the Digital Mobile app was developed by Infosys BPM.

Apthamitra is provided with an exclusive toll-free number and a mobile app. It was aimed to provide required medical advice and guidance for those in need during the lockdown.

Anyone who has symptoms of coronavirus can call the helpline from their home, get medical advice or assistance, and get their doubts cleared.

Based on the symptoms said by the customer, an expert team of doctors will provide suggestions and guidance.

The ‘Apthamitra’ helpline will function from 8 am to 8 pm. The helpline Centers are located at six locations in Bengaluru (4 centers), Mysore and Mangalore (Bantwal) with a total of 300 seat capacity.

It is a 2-tier system. Tier I is manned by AYUSH or nursing or pharma final year volunteer students and tier-II is manned by MBBS or Integrated Medicine or AYUSH volunteer doctors.

It will connect the people from their respective locations for risk assessment, counselling, telemedicine, and referral for testing and treatment.

The helpline “14410” will cover residents in all parts of the state.