The Life Insurance Corporation of India (LIC) has launched a new digital initiative known as the ‘One Man Office’ (OMO) to improve the efficiency of its agents by offering 24/7 digital services. Introduced on February 17, 2025, this initiative is designed to align with LIC’s long-term goal of achieving ‘Insurance for All by 2047’ by providing smooth online tools for policy sales, customer service, and business management.
LIC, the largest insurer in India, is making significant strides in digital transformation, with the ‘One Man Office’ initiative being a key move to enhance the independence and productivity of its agents. By incorporating technology into its insurance services, LIC is enabling its agents to operate effectively without relying on a conventional office environment, which ultimately serves the interests of both policyholders and the company.
How Does the ‘One Man Office’ Benefit LIC Agents?
LIC’s One Man Office is designed as a mobile digital office, providing agents with key tools to manage their daily activities. With a focus on simplifying policy sales, premium collection, and customer service, the platform includes:
- Digital Policy Management – Agents can handle policy sales, calculate premiums, generate benefit illustrations, and register e-NACH for auto payments.
- Customer Service Tools – The system enables online loan requests, claim processing, and renewal premium payments, improving service delivery.
- Knowledge & Training Resources – Agents have access to an extensive knowledge center, insurance calculators, and an office locator to assist customers effectively.
According to Adgully, this initiative ensures that LIC agents are equipped with all the necessary tools at their fingertips, reducing dependence on physical offices and making customer interactions smoother.
