Ministry of Defence signed a tripartite Memorandum of Understanding (MoU) with Department of Administrative Reforms & Public Grievances (DARPG) and Indian Institute of Technology, Kanpur (IITK) to conduct predictive analysis of public grievances.
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Key-Points
The MoU envisages IIT Kanpur to develop Artificial Intelligence (AI) and Machine Learning (ML) Techniques to conduct exploratory and predictive analysis of Public Grievances received on the web based Centralized Public Grievances Redress & Monitoring System (CPGRAMS) pertaining to the MoD.
The DARPG, the nodal Department of Government of India in respect of policy initiatives on Public Grievances and custodian of data on web based CPGRAMS portal will provide the data dump on the Public Grievances pertaining to MoD to IIT Kanpur to facilitate their analysis.
The project is expected to help the MoD to identify the cause and nature of grievances and bring about systemic changes and policy interventions wherever required.