History of Consumer Rights Day: The Genesis of Consumer ProtectionIn 1986, a significant milestone was achieved with the passage of the Consumer Protection Act in India. This legislation aimed to safeguard consumers from various threats such as defective goods, negligent services, and unfair trade practices. December 24th, the day the act received the President’s assent, became the annual celebration of National Consumer Rights Day.
The Six Fundamental Rights of Consumers: A Shield Against Exploitation
The Consumer Protection Act of 1986 outlines six fundamental rights designed to empower consumers:
Ø Right to Safety: Ensuring protection from hazardous goods or services.
Ø Right to Choose: Granting consumers the freedom to select from a range of products and services.
Ø Right to be Informed: Providing consumers with accurate and complete information about products and services.
Ø Right to be Heard: Offering a platform for consumers to express their concerns and opinions.
Ø Right to Seek Redressal: Enabling consumers to seek compensation or resolution for grievances.
Ø Right to Consumer Education: Focusing on educating consumers about their rights and responsibilities.
Consumer Protection Act 2019: Strengthening the Foundation
In 2019, recognizing the evolving market dynamics, amendments were made to the Consumer Protection Act, further fortifying consumer rights. These amendments, effective from July 20, 2020, widened the act’s scope, including provisions against misleading advertisements, false product descriptions, and guarantees of products and services.
Central Consumer Protection Authority (CCPA): A Guardian Against Deception
The amended act established the Central Consumer Protection Authority (CCPA), tasked with imposing fines and penalties on companies engaged in false and misleading advertisements. This move aimed to enhance consumer protection and instill a sense of accountability in businesses.
The Significance of National Consumer Rights Day in India
World Consumer Rights Day serves as a crucial platform to champion the cause of consumer rights. Its primary objectives include:
Ø Protection Against Market Abuse: Ensuring consumers are shielded from exploitative practices in the marketplace.
Ø Empowering Consumers: The Consumer Protection Act has empowered consumers to demand quality, safety, and fairness in the products and services they access.
Ø Opportunity for Consumer Advocacy: The day provides a unique opportunity for consumers to voice their concerns and stand against various forms of exploitation.
Ø Impact on Businesses: The Consumer Protection Act has not only benefited consumers but has also influenced how businesses handle complaints and interact with their customer base.