One of the great tools that are used to handle complaining customers is the technique of BLAST. The acronym stands for

Q. One of the great tools that are used to handle complaining customers is the technique of BLAST. The acronym stands for:

A.            believe, listen, apologize, satisfy, treat

B.            believe, listen, apologize, suggest, thank

C.            believe, listen, apologize, satisfy, thank

D.            believe, list, apologize, satisfy, thank

Answer: believe, listen, apologize, satisfy, thank