Railway Emergency Cell for COVID-19 responds

Indian Railways is taking steps for its customers and the general public! The Railway Emergency Cell for COVID-19 has been responding to nearly 13,000 queries, suggestions, and requests daily, from five communication as well as feedback platforms – Helpline numbers 138 and 139, social media platforms, especially Twitter, email and CPGRAMS.

Daily Current Affairs Quiz 2020

Key-Points

Railway Emergency Cell for COVID is a nationwide Unit comprising of about 400 Officers and staff from Railway Board to Divisions.

 During the lockdown, the Cell has responded to about 13,000 queries, requests, and suggestions every day so far.

Five communication and feedback platforms including Helplines 139 and 138, social media (especially Twitter), email (railmadad@rb.railnet.gov.in), and Centralized Public Grievance Redress and Monitoring System (CPGRAMS).

The 24-hours working Indian Railways Emergency Cell for COVID leads to a fleet-footed response to redress grievances of both Railways’ customers and the general public.

RailMadad Helpline 139 answered over 2,30, 000 queries on a one-on-one basis in the first four weeks of the lockdown, in addition to queries answered by its Interactive voice response (IVRS) facility.

Queries over 138 and 139 are mostly for the commencement of train services and the relaxed refund rules.