RBI formed panel to review customer service standards in banks, NBFCs

The Reserve Bank of India has set up a committee to review the efficacy, adequacy and quality of customer service in banks, NBFCs, and other entities regulated by it.

The six-member committee headed by former RBI deputy governor B P Kanungo. He will submit a report within three months from the date of its first meeting.

It will also review the evolving needs of the customer service landscape ( evolving digital/ electronic financial products and distribution landscape).