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RBI released Annual Report of Ombudsman Schemes, 2020-21

RBI released Annual Report of Ombudsman Schemes, 2020-21

The Reserve Bank of India (RBI) released the Annual Report of the Ombudsman Schemes for the year 2020-21, which has been prepared for the nine-month period, i.e., July 1, 2020 to March 31, 2021, in alignment with the change in the Financial Year of RBI from ‘July – June’ to ‘April – March’ with effect from July 1, 2020. The Annual Report covers the activities under the Banking Ombudsman Scheme, 2006 (BOS), the Ombudsman Scheme for Non-Banking Financial Companies, 2018 (OSNBFC) and the Ombudsman Scheme for Digital Transactions, 2019 (OSDT).

Key Findings:

Major areas of complaints: Under the scheme, major areas of complaints are related to ATM or debit cards, mobile or electronic banking and credit cards. This area collectively accounted for 42.74 per cent of the total complaints. This year, RBI changed the reporting period to April-March.

The city with maximum complaints:

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