Higher education sector regulator University Grants Commission (UGC) will now monitor and resolve all grievances of students and staff in varsities through a centralised portal called `e-Samadhan`, which will be made operational next week, an official said.
Aim: This platform will address all the students’ problems online
Definite timelines for addressing issues:
- For student-related matters, the deadline has been fixed at 10 working days
- For teaching and non-teaching issues, the issue needs to be addressed within 15 days
- For any matter related to the university or college, a time limit of 20 days is allowed.