Waiting time should not more than 10 seconds per vehicle at toll plazas

The National Highways Authority of India (NHAI) has issued guidelines that ensure service time of not more than 10 seconds per vehicle even during peak hours at the toll plazas on the National Highways to enhance smooth and quick passage of vehicles.

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NHAI has successfully transitioned to 100% cashless tolling from the middle of February 2021, the overall FASTag penetration at NHAI Toll Plazas has reached 96% and stands at 99% at many toll plazas.

As per the Ministry of Road Transport & Highways, the new guidelines will also ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 metres.

Although at most of the toll plazas, there is no waiting time after mandatory 100% Fastag, even then if there is a queue of waiting vehicles of more than 100 metres due to some reason, the vehicles will be allowed to pass without paying toll till the queue comes within 100 metres from the toll booth.

For this purpose, a yellow line at a distance of 100 metres from the toll booth will be marked in each toll lane. This is to inculcate a further sense of accountability in toll plaza operators.