When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _____ is created
When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _____ is created

Q. When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, _____ is created.

  1. customer satisfaction
  2. planning excellence
  3. a quality rift
  4. a value line

Answer: customer satisfaction
Marketing Management MCQs
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