Answer & Explanation
Option: Both A & B
Explanation:
The portal is designed to replace physical processes with online ones to minimise the need of human-to-human interaction. Several customers, while welcoming the move, said that it will help them use rail mode seamlessly. The personalised dashboard of freight business portal provides customers a view with their business in railways, outstanding indents, on-run consignments, status of various interactions and facility to apply for various services and raising concerns. Customers also get to know about discount schemes, diversion, rebooking, demurrage and wharfage waivers, stacking permissions.
