Mizoram Civil Services Examination Syllabus
Optional Paper - Management
PAPER – I
PART A
UNIT I Managerial Function and Process:
Concept and Foundations of Management, Evolution of Management Thoughts;
Managerial Functions – Planning, Organizing, Controlling; Decision making; Role of Manager, Managerial skills; Management of innovation; Managing in a global environment, Flexible Systems Management; Social responsibility and managerial ethics; Managerial processes on direct and indirect value chain.
UNIT II Organisational Behaviour:
Conceptual model of organization behaviour; The individual processes – personality, values and attitude, perception, motivation, learning and reinforcement, work stress and stress management; The dynamics of organization behaviour – power and politics, conflict and negotiation, leadership process and styles, communication;
UNIT III Organisational Process & Design :
The Organizational Processes - decision making, job design; Classical, Neoclassical and Contingency approaches to organizational design; Organizational theory and design - organizational culture, managing cultural diversity, learning organization; organizational change and development; Knowledge Based Enterprise – systems and processes; Networked and virtual organizations.
UNIT IV Entrepreneurship
Concept of Entrepreneurship ; Theories of entrepreneurship, Entrepreneurship and economic development, factors contributing to entrepreneurship; characteristics of an Entrepreneur, entrepreneur vs manager, types of entrepreneur, Creativity and Business opportunity; Opportunity and competitive advantages, Business model and planning. Financing an entrepreneurial venture, financing a small business, legal and technical issues in starting a small business, growth strategies and start-up; Business failure and turn-around; Harvest and exit; Intrapreneurship; Innovations and women entrepreneurship.
PART B
UNIT I Human Resource Management:
HR challenges; HRM functions; The future challenges of HRM; Strategic Management of human resources; Human resource planning; Job analysis; Job evaluation; Recruitment and selection; Training and development; Promotion and transfer; Performance management; Compensation management and benefits; Employee morale and productivity; Management of organizational climate and Industrial relations;
Human resources accounting and audit; Human resource information system;
International human resource management.
UNIT II Marketing Management:
Concept, evolution and scope; Marketing strategy formulation and components of marketing plan; Segmenting and targeting the market; Positioning and differentiating the market offering; Analyzing competition; Analyzing consumer markets; Industrial buyer behaviour; Market research; Product strategy;
Pricing strategies; Designing and managing Marketing channels; Integrated marketing communications; Building customer satisfaction, Value and retention; Services and non-profit marketing; Ethics in marketing; Consumer protection; Internet marketing; Retail management.
UNIT III Accounting for Managers:
Financial accounting – concept, importance and scope, generally accepted accounting principles, preparation of financial statements with special reference to analysis of a balance sheet and measurement of business income, inventory valuation and depreciation, financial statement analysis, fund flow analysis, the statement of cash flows; Management accounting – concept, need, importance and scope; Cost accounting – records and processes, cost ledger and control accounts, reconciliation and integration between financial and cost accounts; Overhead cost and control, Job and process costing, Budget and budgetary control, Performance budgeting, Zero-base budgeting, relevant costing and costing for decision-making, standard costing and variance analysis, marginal costing and absorption costing.
UNIT IV Financial Management:
Goals of finance function; Concepts of value and return; Valuation of bonds and shares; Management of working capital: Estimation and financing; Management of cash, receivables, inventory and current liabilities; Cost of capital; Capital budgeting; Financial and operating leverage; Design of capital structure: theories and practices; Shareholder value creation: dividend policy, corporate financial policy and strategy, management of corporate distress and restructuring strategy; Capital and money markets: institutions and instruments; Leasing, hire purchase and venture capital; Regulation of capital market; Risk and return: portfolio theory; CAPM; APT; Financial derivatives: option, futures, swap; Recent reforms in financial sector.
PAPER – II
PART A
UNIT I Business Statistics:
Descriptive statistics – tabular, graphical and numerical methods, introduction to probability, discrete and continuous probability distributions, inferential statistics-sampling distributions, central limit theorem, hypothesis testing for differences between means and proportions, inference about population variances, Chi-square and ANOVA, simple correlation and regression, time series and forecasting, index numbers.
UNIT II Operations Research
Overview of operations research, modeling in operations research, applications and scope of operations research, Linear programming-graphical and simplex method, duality, sensitivity analysis, transportation – mathematical models, methods of finding initial and optimal solutions, Assignment Problems–
Mathematical models, statement of the problems and finding optional solutions. Project Management – PERT, CPM, steps in PERT and CPM, Crashing, Simulation, Markov analysis, Decision theory, game theory, queing theory, simulation.
UNIT III Production and Operations Management:
Fundamentals of operations management; Organizing for production; Aggregate production planning, capacity planning, plant design: process planning, plant size and scale of operations, Management of facilities; Line balancing; Equipment replacement and maintenance; Production control; Supply chain management - vendor evaluation and audit; Statistical process control, Flexibility and agility in manufacturing systems; World class manufacturing;
Project management concepts, R&D management, Management of service operations; make or buy decision; Waste management.
UNIT IV Material and Quality Management:
Material management – concept, role and importance of material management, purchase management, store management, Introduction in to Quality management – conceptual framework, strategic quality management, contemporary views. TQM – Evolutions and issues related to quality control, responsibilities for quality, quality cost concept, quality & productivity, Contribution of quality gurus – Dencing, Juram, Cosby, Ishikawn and its comparison.
PART B
UNIT I Management Information System:
Conceptual foundations of information systems; Information theory; Information resource management; Types of information systems; Systems development - Overview of systems and design; System development management life-cycle, Designing for online and distributed environments; Implementation and control of project; Trends in information technology;
Managing data resources - Organising data; DSS and RDBMS; Enterprise Resource Planning (ERP), Expert systems, e-Business architecture, eGovernance; Information systems planning, Flexibility in information systems;
User involvement; Evaluation of information systems.
UNIT II Government Business Interface:
State participation in business, Interaction between Government, Business and different Chambers of Commerce and Industry in India; Government’s policy with regard to Small Scale Industries; Government clearances for establishing a new enterprise; Public Distribution System; Government control over price and distribution; Consumer Protection Act (CPA) and The Role of voluntary organizations in protecting consumers’ rights; New Industrial Policy of the Government: liberalization, deregulation and privatisation; Indian planning system; Government policy concerning development of Backward areas/regions; The Responsibilities of the business as well as the Government to protect the environment; Corporate Governance; Cyber Laws.
UNIT III Strategic Management:
Business policy as a field of study; Nature and scope of strategic management, Strategic intent, vision, objectives and policies; Process of strategic planning and implementation; Environmental analysis and internal analysis; SWOT analysis; Tools and techniques for strategic analysis - Impact matrix: The experience curve, BCG matrix, GEC mode, Industry analysis, Concept of value chain; Strategic profile of a firm; Framework for analysing competition;
Competitive advantage of a firm; Generic competitive strategies; Growth strategies – expansion, integration and diversification; Concept of core competence, Strategic flexibility; Reinventing strategy; Strategy and structure;
Chief Executive and Board; Turnaround management; Management of strategic change; Strategic alliances, Mergers and Acquisitions; Strategy and corporate evolution in the Indian context.
UNIT IV International Business:
International Business Environment: Changing composition of trade in goods and services; India’s Foreign Trade: Policy and trends; Financing of International trade; Regional Economic Cooperation; FTAs; Internationalisation of service firms; International production; Operation Management in
International companies; International Taxation; Global competitiveness and technological developments; Global e-Business; Designing global organizational structure and control; Multicultural management; Global business strategy;
Global marketing strategies; Export Management; Export- Import procedures;
Joint Ventures; Foreign Investment: Foreign direct investment and foreign portfolio investment; Cross -border Mergers and Acquisitions; Foreign
Exchange Risk Exposure Management; World Financial Markets and
International Banking; External Debt Management; Country Risk Analysis.
