Commerce - CBSE UGC NET Previous Years Solved Question with Answers Paper II, June 2013

Question

Match the items of List-I with those in List-II and select the correct code for the answer:

List-I				List-II
a. Everitt M. Rogers			a. Service Quality Model
b. JD Power						b. Three types of marketing for services
c. Parasuraman, Zeithaml and Berry	c. Quality rating of automobiles
d. Gronroos						d. Diffusion of innovation
A 4123
B 4321
C1234
D4312

Answer & Explanation

Answer: Option [D]

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